Shipping & Delivery
SHIPPING METHODS AND COSTS
- We deliver world wide, and offer different shipping options as applicable.
SHIPPING RESTRICTION
Any items notified by our courier companies to be restricted and/or banned and/or prohibited from time to time(including but not limited to animals, bullion, currency, bearer from negotiable instruments, precious metals and stones, firearms or parts thereof and ammunition, human remains, pornography and illegal narcotics/drugs).
IMPORTANT INFORMATION
Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. We aim to dispatch all orders within 2 weeks with the exception of sale periods where it may take up to 3 weeks. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes. We are unable to redirect orders once items have been dispatched. All orders require a signature upon receipt.
WHEN DO WE DELIVER
All domestic orders will take about 2-4 days for delivery from the date of dispatch. International orders take a minimum of 7 days for delivery from the date of dispatch. Further information on the order status can be provided by our customer care upon request.
FREE SHIPPING
Free shipping is offered to only customers in India. For customers outside India, free shipping is only applicable if the order value exceeds ₹50000.
TAXES & DUTIES
For Indian Customers :
Product Prices displayed are inclusive of all taxes and duties.
For International Customers :
Most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival. For more information, please write to us on devyani.shiori@gmail.com
Returns & Exchange
You acknowledge that these terms of returns and exchange are limited to direct sale by us to you and that these terms of returns and exchange are not available in case of a sale by third party and invoice which shall be governed by the terms of such sale. We may accept returns for account credit only. For this purpose, we must receive the merchandise within 2 days from the date of delivery. Items must be unused, unworn, unwashed and undamaged by you. Goods will be returned only if they are returned in their original packaging. We do not provide a refund on any goods sold. Goods once sold can only be exchanged for replacement or store credit if they meet our terms and conditions. Since we keep limited inventory and do not always have all sizes available, under such circumstances, the store credit can be used whenever you shop with us next time. All conditions applicable to the return of goods shall also apply to the exchange of goods. To return an item, the customer must write to us at devyani.shiori@gmail.com a prompt response is assured to such emails.
Alternatively, the customer may even call at our customer care number +91 - 9315507392 which remains open from 10am - 8pm for 6 DAYS (Monday to Saturday). We are not liable for any damages caused to the product during transit.
Our terms and conditions pertaining to returns and exchange is as follows:- If you wish to exchange your item for an alternative product, we suggest that you return it for a credit and purchase the new item separately. Our return and exchange policy are, however, subject to the following:
(a) Items should be returned unused and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. please inform our customer care department in the event of any Goods/products delivered without tags
(b) Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return.
(c)Unidentified returns may be returned to the sender.
(d) All shoes should be tried on a carpeted surface before wear.
(e) Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns may not be accepted if this strip has been removed or if items are soiled, and may be sent back to the customer.
(f) Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining store credit, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. We have made every effort to display as accurately as possible the colours of our products that appear on the Site. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
(g) All custom made orders are non-returnable.
(h) All early delivery orders will be considered as custom made.
(i) In case of any return/store-credit or alteration, the shipping charges will be borne by the customer.
(j) Once a customer emails us for alteration, and we get the pick up done, he/she can't ask for store credit.
(k) In an order has more than five products then it will be considered as a bulk order.Return/Refund will not be possible.
(l) We may accept returns for account credit only. For this purpose, the customer needs to notify us within 2 days from the date of delivery.
CANCELLATION
We shall not be able to process the cancellation if the order/orders are processed.Store credit will be provided against the cancellation of an order.
